Shipping policy

Gymbuild is committed to delivering fitness equipment safely, efficiently, and transparently. This Shipping Policy outlines how orders are processed, shipped, and delivered within the United States.

Order Processing

Orders are processed Monday through Friday, excluding holidays.

Standard processing time: 1–3 business days
Large freight items may require 2–5 business days for scheduling and pallet preparation
Backordered or preorder items will display estimated availability on the product page

Processing time begins once your order has been confirmed.

Shipping Methods

Shipping method is determined by product size, weight, and order composition.

Small Parcel Shipping

(UPS, FedEx, USPS)

Used for:

Accessories
Smaller fitness items
Lightweight equipment

Small parcel orders ship directly to your address and include standard tracking.

Freight Delivery (Curbside)

Used for:

Large machines
Heavy equipment
Multi-box or palletized units

Freight delivery includes:

Curbside delivery
Delivery appointment scheduling
Signature required

Freight delivery does not include:

Inside placement
Stairs or room placement
Assembly
Packaging removal

For assembly services, please refer to our Delivery & Assembly page.

Multi-Brand & Multi-Warehouse Orders

Gymbuild partners with multiple manufacturers and utilizes warehouses across the United States. As a result:

Items in the same order may ship separately
Products may arrive on different days
Orders may include both parcel and freight shipments
Separate tracking numbers will be provided for each shipment

No additional shipping fees are added for split shipments. This is standard for multi-brand orders and helps ensure faster fulfillment.

Estimated Shipping Times

Estimated transit times begin after processing is complete.

Small parcel shipments: 3–7 business days
Freight shipments: 5–14 business days, depending on location and carrier scheduling

Delivery timelines may be affected by weather, carrier delays, holidays, or peak demand periods.

Shipping Costs

Shipping costs are calculated at checkout based on:

Product weight and size
Shipping method
Delivery destination

Some products may include free shipping, which will be clearly indicated on the product page.

White Glove delivery and assembly services require a separate quote.

Shipping Restrictions

Orders ship within the United States only
PO boxes cannot be used for freight deliveries
Rural or remote locations may require extended transit times or special arrangements

Order Tracking

Once your order ships, you will receive tracking information via email.

Tracking details may include:

Carrier tracking numbers for parcel shipments
Freight carrier contact information and delivery appointment instructions

If tracking information is not received within the expected timeframe, please contact support@gymbuild.net .

Damaged or Missing Items

Small Parcel Shipments

If an item arrives damaged or missing:

Notify us within 48 hours
Retain all packaging materials
Email photos and order details to support@gymbuild.net

Freight Shipments

Before signing the delivery receipt:

Inspect all packaging for visible damage
Note any damage directly on the delivery receipt
Take photos immediately

Then contact support@gymbuild.net .

For full instructions, please refer to our Damaged Items Policy.

Shipping Delays

Gymbuild is not responsible for shipping delays caused by:

Carriers
Weather conditions
Incorrect delivery addresses
Peak shipping seasons
Unexpected warehouse or logistics disruptions

We will always assist in tracking shipments and helping resolve delivery concerns.

Incorrect Shipping Address

If an incorrect shipping address was entered:

Contact support@gymbuild.net immediately

If the order has not shipped, we will update the address when possible.
If the order has shipped, carrier rerouting or redelivery fees may apply.

Lost Packages

If a shipment is marked delivered but not received:

Carriers may require 3–8 business days to complete an investigation
Freight carriers may perform a location trace

Replacements or refunds are issued once the investigation is completed. Our team will assist throughout the process.

Contact Us

If you have questions regarding shipping methods, tracking, freight delivery, or timelines, please contact us at:

Email: support@gymbuild.net