FAQ

Once your order ships, we will email tracking information when it becomes available. You can also visit our Track Your Order page or contact support@gymbuild.net for help.

Contact us as soon as possible at support@gymbuild.net. We will review your request, but changes or cancellations may not be possible once an order has been processed, prepared, fulfilled, or shipped.

Some orders ship from different warehouses, suppliers, or carriers. If your order ships separately, you may receive more than one tracking number or delivery.

Gymbuild orders may ship by parcel carrier, freight carrier, or another delivery method depending on the product. Large fitness equipment is often delivered by freight.

Standard shipping is free on Gymbuild orders unless otherwise stated on the product page, quote, checkout, or order communication.

Not at this time. Gymbuild currently ships within the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international addresses.

Freight delivery is typically curbside or to the nearest accessible delivery point unless otherwise stated or arranged. For more details, please review our Shipping & Delivery page.

Eligible return requests should be submitted within 30 days of delivery unless a product page, quote, supplier requirement, or written policy states otherwise. Returns must be authorized by Gymbuild before anything is shipped back.

Visit our Start a Return page and submit your request. Our support team will review the details and follow up by email with next steps.

Customer-initiated returns may be subject to return shipping costs, restocking fees, freight charges, supplier fees, or other applicable deductions. For full details, please review our Returns & Damages Policy.

Report damage, missing items, or missing parts as soon as possible through our Report Damage or Missing Items page. Please keep the product, packaging, parts, photos, and documents available while we review the issue.

Warranty coverage is provided by the manufacturer and varies by brand, product, product category, use case, and warranty terms. Gymbuild helps customers review warranty support requests and determine the next steps.

Visit our Warranty Support page and submit the requested information. Our support team will review the details and follow up by email.

Warranty exclusions vary by manufacturer, but coverage commonly excludes misuse, improper assembly, normal wear, cosmetic damage, unauthorized repairs, and damage caused by improper handling, storage, or installation.

Yes. Gymbuild supports B2B quote requests for larger or organization-based fitness equipment purchases, including gyms, schools, hotels, training facilities, and corporate wellness spaces.

Visit our B2B Quotes page or contact support@gymbuild.net with the products, quantities, delivery location, and project details you have available.

They may. Pricing, availability, freight requirements, delivery timelines, and supplier terms can vary based on the order size, product mix, warehouse, and destination.

Gymbuild accepts major online payment methods available through our checkout. Financing may also be available for eligible orders. For more details, please review our Financing & Payment Options page.

Yes. Financing options, including Affirm and Shop Pay Installments, may be available at checkout for eligible orders. Available terms, approval, and payment amounts are determined by the financing provider. For more details, visit our Pay with Affirm page.

Yes. Eligible military members, first responders, and qualifying groups can verify through GovX ID to access Gymbuild’s military and first responder discount. Visit our Military & First Responder Discount page to learn more.