Gymbuild is committed to delivering fitness equipment in excellent condition. While we work closely with carriers and suppliers to ensure safe delivery, damage can occasionally occur during shipping or handling. This policy outlines how to report damaged items and how claims are reviewed and resolved.
Inspect Your Delivery
All items should be inspected immediately upon delivery.
Customers are responsible for:
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Inspecting the product and packaging upon receipt
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Checking for visible damage or missing components
If any damage is discovered, it should be reported as soon as possible.
Reporting a Damaged Item
To report a damaged item, please email support@gymbuild.net and include the following information:
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Order number
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Product name and SKU (if available)
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Description of the damage
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Clear photos of the damaged item
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Photos of the original packaging and shipping labels
Damage reports must be submitted within 7 days of delivery to be eligible for review.
Claim Review & Resolution
Once a damage claim is received, our team will review the information provided and determine the appropriate resolution.
Depending on the situation, resolution may include:
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Replacement of the damaged item at no additional cost
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Refund if a replacement is not available
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Additional instructions for return or disposal, if required
Resolution type is determined based on the nature of the damage, product availability, and carrier guidelines.
Shipping & Packaging Requirements
If a return is required due to shipping damage:
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Gymbuild will provide a prepaid return shipping label when applicable
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Original packaging must be retained until the claim is resolved
Failure to retain packaging or provide requested documentation may impact claim eligibility.
Policy Limitations
This policy does not cover:
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Damage caused by improper use or handling after delivery
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Normal wear and tear
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Claims submitted more than 7 days after delivery
Items reported outside the claim window may not be eligible for replacement or refund.
Contact Gymbuild
If you have questions about a damaged item or need help submitting a claim, please contact us:
Email: support@gymbuild.net
Website: gymbuild.net
Gymbuild is committed to resolving shipping-related issues promptly and fairly while maintaining clear standards for all customers and partners.