Need to cancel an order? Contact Gymbuild as soon as possible.
Cancellation eligibility depends on order status, supplier processing, fulfillment stage, shipping status, and product type.
Cancellation at a glance
Before requesting a cancellation, please review the main details below:
-
Act quickly: Cancellation requests should be submitted as soon as possible after placing the order.
-
Before fulfillment: We will do our best to cancel eligible orders before they enter supplier processing, warehouse fulfillment, freight coordination, or shipment.
-
After processing begins: Cancellation may not be possible once the supplier, warehouse, manufacturer, or carrier has started processing the order.
-
After shipment: Shipped orders generally cannot be canceled and may need to be handled under the applicable return process.
-
Special orders: Custom, made-to-order, special-order, clearance, final sale, quoted, bulk, or commercial orders may have limited cancellation eligibility.
-
Fees may apply: Refused deliveries, address issues, freight returns, restocking fees, carrier fees, or supplier charges may reduce the refundable amount.
Cancellation policy overview
Gymbuild works with fitness equipment brands, suppliers, manufacturers, and warehouse partners to fulfill orders. Because many products are processed through supplier or warehouse systems, cancellation eligibility depends on how far the order has moved through fulfillment.
Submitting a cancellation request does not automatically cancel the order. Gymbuild will review the order status, product type, supplier requirements, shipping status, and fulfillment stage before confirming whether cancellation is possible.
How to request a cancellation
To request a cancellation, email Gymbuild as soon as possible with your order number and cancellation request.
Email: support@gymbuild.net
Including your order number in the subject line will help us review your request more quickly.
Cancellation window
Cancellation requests should be submitted as soon as possible after placing the order.
We will do our best to cancel eligible orders before they enter supplier processing, warehouse fulfillment, freight coordination, production, customization, or shipment. Because many fitness equipment orders begin processing quickly, cancellation is not guaranteed once an order has been placed.
If an order has already entered fulfillment or shipped, it may need to be handled under the applicable return process if the item is eligible for return.
Before fulfillment or shipment
If your order has not yet entered fulfillment or shipment, Gymbuild will do its best to cancel the order before it is processed further.
If the cancellation is approved, Gymbuild will confirm the cancellation by email and process any applicable refund, payment adjustment, or payment void depending on the order and payment status.
After processing begins
Once an order has entered processing with a supplier, manufacturer, warehouse, or carrier, cancellation may no longer be possible.
Some orders may move quickly into fulfillment, especially large equipment, freight shipments, supplier-direct orders, backordered items that become available, or orders requiring warehouse coordination.
If cancellation is no longer possible, the order may need to proceed to delivery and then be reviewed under the applicable return process if the item is eligible for return.
Orders that have shipped
Once an order has shipped, it generally cannot be canceled.
If your order has already shipped and you no longer wish to keep the item, please review our Returns & Damages Policy and use our Start a Return form if the item may be eligible for return.
Return shipping, original outbound shipping costs, restocking fees, freight fees, carrier charges, refused delivery fees, supplier charges, or other deductions may apply depending on the product, supplier, condition, and shipping method.
Pre-orders and backordered items
Pre-orders and backordered items may be cancelable before they enter fulfillment, production, shipment preparation, or supplier processing.
Once processing has started, cancellation may no longer be possible. If a backordered item becomes available and moves into fulfillment, it may be handled like a standard order in process.
Custom, special-order, and bulk orders
Custom, made-to-order, special-order, clearance, final sale, quoted, bulk, commercial, or facility orders may have limited cancellation eligibility.
These orders may not be cancelable once supplier processing, customization, production, allocation, freight coordination, or fulfillment has begun.
This may include products that are:
-
Custom-built or made to order
-
Configured for a specific customer, facility, or project
-
Reserved, allocated, or specially ordered from a supplier
-
Part of a bulk, commercial, facility, or quoted order
-
Marked as clearance, final sale, or non-cancelable
Address errors and order changes
Please make sure your shipping address, phone number, email address, and order details are correct before placing an order.
If you need to update an address or request an order change, contact Gymbuild as soon as possible. Address changes, product changes, quantity changes, or delivery changes may not be possible after an order has entered fulfillment or shipped.
Incorrect or incomplete shipping information may delay delivery and may result in additional carrier fees, return shipping costs, storage fees, address correction fees, or other charges.
Delivery refusal and missed freight appointments
Refusing delivery, missing a scheduled freight appointment, failing to coordinate delivery, or providing an incorrect address may cause delays and additional fees.
If a shipment is refused or returned after shipment, the customer may be responsible for return shipping costs, original outbound shipping costs, freight charges, restocking fees, carrier fees, supplier charges, storage fees, or other costs related to the refused or returned shipment.
This may apply even if the original order qualified for free standard shipping.
Refunds for approved cancellations
If a cancellation is approved before shipment, Gymbuild will process the applicable cancellation, payment adjustment, payment void, or refund based on the order and payment status.
Refund timing may vary depending on payment method, payment provider, bank processing, and whether the payment has already been captured. Your bank or payment provider may require additional time to post the refund after it is issued.
If an order cannot be canceled and must be handled as a return, any refund will be reviewed under the applicable return process after the item is received and inspected when required.
Questions about cancellations
If you have questions about canceling an order, updating an order, or whether your order has entered fulfillment, contact Gymbuild as soon as possible.
Email: support@gymbuild.net
Phone: +1 (844) 425-3710